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Service Coordinator

Company Name:
Hired by Matrix, Inc.
Service Coordinator
Job Type:Contract
Job Location:Norristown
Pennsylvania
Job Description:
For over 50 years our client has been a Global leader dedicated to advancing fire safety and security by providing innovative ways to save lives, improve businesses and protect people where they live and work. Initially an electronics company, they currently are the industry leaders in providing security systems, fire protection systems as well as life safety products and services. They are also the world's leading maker of industrial valves and controls. Additionally, they manufacture and distribute a wide variety of medical devices and supplies.
Job Description
- The qualified candidate will be an integral part in the continued success and growth of the Service Department.
- This position requires a high energy level with a focus toward customers and a strong desire to succeed.
- Scheduling general service calls, preparing and invoicing service calls.
- Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections:
Responsibilities
- Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.
- Communicate with our Service Resource Center for all service calls.
- Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
- Reassign work as needed, making judgments based on current workloads & priorities.
- Regular contact of customer to communicate status changes.
- Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
- Validate and perform invoicing transactions for service calls in ACE daily.
- Completed service calls to be invoiced within 48 hours.
- Maintain confidentiality of customer and employer information at all times.
- Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.
Qualifications
- High School or equivalent.
- Three years' experience in customer service/dispatching.
- Proficient with computers, Windows applications (Oracle experience a plus).
- Detailed oriented
- Effective communicator with all levels of customers, staff and management.
- Ability to work under pressure and attention to detail are required.
- Excellent written & oral communication skills required.
- Excellent inter-personal skills and customer service skills.
- Must have exceptional organizational skills, willing to learn, deadline-oriented.
- Previous related experience a definite plus.
Approx. Duration: 1 year
About Hired By Matrix
Hired by Matrix, Inc. is a full service staffing and recruiting company that enables Fortune 500 and mid-market companies nationwide to achieve their strategic goals. We prepare our clients to succeed in a changing marketplace by creating a custom pipeline of professionals and teams that are superbly matched to our clients' business functions and cultures.
We recruit for a variety of job types including IT, Finance and Accounting, R & D, Engineering, Administrative and Light Industrial.
Founded 27 years ago by CEO Sharon Olzerowicz, Hired by Matrix distinguishes itself as an exceptionally reliable partner whose industry knowledge and continuous pursuit of excellence allows the company to deliver the caliber of professionals who become our clients' most important assets.
Our team of expert account managers and recruiters collaborate closely with our clients to understand their needs, corporate requirements and company cultures. We also keep our clients informed of important industry trends. We use this information to build robust, fully customized pipelines of highly-qualified contract professionals.
Our responsiveness, tenacity and know-how apply to all service delivery channels, from corporate procurement executives and hiring managers to Managed Service Providers (MSPs). Hired by Matrix has a track record of delivering consultants that map precisely to the skills, expertise and company culture required. Our investment in recruiters, who specialize in a range of capabilities and niche disciplines, has resulted in successful matches, long contracts and repeat business. This frees our clients to focus their time and efforts on higher value goals, such as creating more efficient processes, optimizing their human resources, or enhancing productivity.
We also bring a human touch to managing and motivating our consultants, from the initial recruitment process and candidate presentation, to monitoring their progress throughout the life of the assignment.
Hired by Matrix, Inc. is a WBENC-certified Women's Business Enterprise (WBE); and CEO Sharon Olzerowicz serves on the WBENC Board and is a long-standing member of the Forum Governing Group. HbM is also WOSB (Woman Owned Small Business) Certified.
Hired by Matrix, Inc. is an Equal Opportunity Employer.

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