Client Support Specialist - HelpDesk Job

Company Name:
Salary period: Annual
Client Support Specialist needed for a contract opportunity with Yoh's client located in Norristown, PA.
The Big Picture - Top Skills You Should Possess:
- Helpdesk
- Windows 7
- Advanced Troubleshooting
What You'll Be Doing:
- Provide advanced troubleshooting for issues that appear to be related to the base client operating system or any of the applications that are included in the standard client image.
- Coordinate and manage small to medium size internal support initiatives and projects.
- Technical liaison between Desk-side support (L2) and Advanced Technology Team (L3).
- Responsible for developing and enforcing the use of SOP's for Help Desk support operations.
- Participate in developing best practices for improving efficiencies of the Help Desk support activities.
- Perform data analysis for improving Help Desk support operational efficiencies.
- Evaluate documented resolutions and analyze trends for ways to prevent future occurrences.
- Responsible for developing and implementing problem management methodology and associated reporting for Help Desk operations.
What You Need to Bring to the Table:
- Three (3+) years of Help Desk experience
- Proficient in all Windows Client Technology Support
- Experience in managing the full life cycle of Windows problem resolution
- Experience in process improvement
- At least one Windows Platform Certification
- Experience in a fast-paced, dynamic and SLA-driven environment
- Extensive experience in Windows 7 platform and core Enterprise applications
Bonus Points! Preferred Qualifications:
- Previous Supervisor or Team Lead experience
If This Sounds Like You, Apply Now!
Recruiter: Diana Allen
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.
Tax Term: CON_W2
Enterprise: IT & Telecom

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