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Regional Property Manager


Summary:
The Regional Property Manager is responsible for overseeing the operation of fiscally sound, well maintained and socially healthy apartment communities and provides leadership and guidance to community team. The chief responsibility of the Regional Property Manager is to build a strong, highly engaged team and to be a leader of the BRC culture.
Responsibilities
Leadership/Personal
Provides community managers with direction to achieve financial performance goals; actively maintains budgetary control and restraint.
Hires, trains and mentors community managers in all aspects of operations.
Analyze and evaluate personnel needs throughout the region, including management, leasing and maintenance personnel. Serve as final authority for hiring decisions.
Review/approve salary adjustments from on-site personnel, upon recommendation from Community Manager.
Assure continuing education of staff through seminars, meetings, e-learning and training programs.
Assesses training needs of community employees and works with Director of Training to ensure delivery of programs.
Assist Community Manager in resolving employee issues concerning performance evaluations, or employee disciplinary actions.
Property Management
Provides direction on all resident issues; mediates resident complaints.
Assesses physical condition of properties, makes recommendations for capital needs .
Work closely with Community Managers to evaluate and analyze their property's performance from an operational and financial perspective.
Work with the Community Managers to create and implement marketing and promotional programs in order to attract qualified prospective residents.
Trains team on providing outstanding leasing and maintenance service.
Personally inspect each property in the region on a regular basis (both scheduled and unscheduled visits), assuring the marketability of the community, both interior and exterior.
Oversee and personally spot check turnaround standards, i.e. carpet repair or shampoo, painting and appliance repair, whether performed in-house or by outside contractors.
Monitor move-out procedures, including Status and Ready Boards to assure apartment homes are being made ready within the BRC standard time.
Evaluate the condition of the landscape/curb appeal with the Community Manager; develop a plan for maintaining outstanding curb appeal.
Working alongside the Capital Improvement and Construction Manager, solicit and approve bids for major contract work, such as major plumbing electrical work, or replacing major equipment.
Field calls from residents, review and respond to resident survey cards.
Financial
Prepares annual budget for each community in region.
Oversee all income and expense accounts to maximize operating income.
Manage apartment rental rates for new and renewing residents.
Meets company benchmarks for occupancy, collections, margin, and net operating income etc.
Ensures timely and accurate submission of reports, payables, etc.
Trains Community Manager in sound fiscal management and fiscal responsibility.
Complete a thorough review of monthly operating statement and general ledger.
Implement programs designed to increase NOI and/or property value.
Maintain control over expenditures at the community level, reviewing for approval on- site purchase requisitions over $1,000.
Review and inspect all capital replacement plans in the region
Compliance
Monitors communities for compliance with Fair Housing laws and all other applicable rules and regulations.
Trains employees to provide complete and accurate documentation of all operational and financial performance requirements.
Develops and disseminates procedures to ensure compliance with all company policies and procedures
Requirements
Strong commitment to company fundamentals and values - The Berger Way
BA/BS degree in business administration, real estate, hospitality or related fields.
Solid skills and experience with training, mentoring and motivating site managers and staff.
Solid track record of successful financial property performance.
Three years experience of multi-site management to complement 2 or more years experience as a Property Manager in a multi-family environment
Able to respond to 24/7 emergency calls as needed (sometimes requiring travel to a property with short notice).
Must possess strong Excel and general computer skills. Property Management specific software experience of some kind required e.g., Realpage, Ops Technology, Lead2Lease, Yieldstar.
Strong, positive, motivational leadership style in managing multiple teams to success.
Must possess extremely strong communications skills; both written and verbal.
Must have high sense of urgency in completing all tasks, while maintaining a strong attention to detail.
Must be performance and metrics driven.
Ability to perform in a busy, changing, multi-tasking work environment

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