Customer Experience Analyst (Junior UI Developer)

Customer Experience Analyst
Job Responsibilities:
oCoordinating with staff to understand requirements of new functionality and user needs
oUpdating corporate website and intranet as needed
oWorking with business users on any web content changes
oWire-framing and mocking up user-centric experiences
oOptimizing the internal search engine for the corporate website and intranet
Functional Skills
oCustomer service experience
oProper grammar and punctuation
oGood communication, written and oral
Technical Skills
oExperience with website maintenance or creation
oUnderstanding of mobile first direction, as well as responsive design
oExperience with prototyping and mockup tools
oExperience in HTML, CSS, and Web content management systems
oExperience with Google Analytics, WebTrends, Sitecore, Qualtrics, ProtoShare, DeepTrawl, or Coveo a plus

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